FAQ
What materials do you use in your jewelry?
Our main collection is crafted with 925 sterling silver, gold vermeil, and natural gemstones. For our Legacy Collection, we incorporate precious gemstones and solid 14k gold.
Are your pieces hypoallergenic?
Our main collection is crafted with 925 sterling silver, gold vermeil, and natural gemstones—all materials known to be gentle on most skin types. Our Legacy Collection features solid 14k gold and precious gemstones, which are even less likely to cause irritation.
That said, everyone's skin is unique. If you have a known sensitivity to silver, gold vermeil, or certain alloys, we recommend choosing solid gold pieces or reaching out to us—we’re happy to help you find something suitable.
Are your gemstones natural?
Yes! All of our gemstones are natural, hand-selected, and ethically sourced. Each piece highlights the unique beauty of colored gemstones.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times vary depending on your location.
Do you accept returns?
We want you to love your MAYUMI piece. If your item arrives damaged, we offer a 30-day money-back guarantee or the option to exchange it. Please reach out to us within 30 days of receiving your order, along with photos of the issue, and we’ll make it right.
Because each piece is made with care and often one of a kind, we do not accept returns for reasons other than damage. Thank you for understanding and supporting our small business.
When will I get my order?
We will work quickly to ship your order within 1-3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.